CARE MANAGEMENT SERVICES
We help families go from overwhelmed to calm.
Whether you're navigating a new diagnosis, a sudden hospital discharge, or simply don't know what to do next — this is exactly what we're here for.
WHAT IS CARE MANAGEMENT?
An expert guide through the complexity of care.
A care manager is a trained professional who helps individuals and families navigate the healthcare system, coordinate services, and plan for the future. Think of us as your personal advocate — someone with deep knowledge of how the system works, who shows up for your family the way a knowledgeable loved one would.
Most people have never heard of care management — but once they experience it, they can't imagine getting through this without it. If you've been searching "how to help my aging parent" or "what to do after a brain change diagnosis," care management is what you've been looking for.
SITUATIONS WE HELP WITH
Sound familiar? We've been here before.
We meet families in the specific, hard moments that brought them to search for help.
Your loved one was just discharged from the hospital — and there's no plan.
Hospital discharges can happen fast and feel like stepping off a cliff. We step in immediately to assess needs, coordinate follow-up care, and make sure nothing falls through the cracks.
You've noticed memory or brain changes and don't know where to start.
A new brain change diagnosis — whether Alzheimer's, dementia, or another form of cognitive change — is disorienting for the whole family. We help you understand what's happening, what to expect, and how to plan with dignity.
You're managing care from across the country and it feels impossible.
Long-distance caregiving is exhausting. We become your trusted eyes and hands on the ground — attending appointments, checking in, and keeping you fully informed so you're never in the dark.
Your loved one needs to move to a care facility, and you don't know how to choose.
Navigating assisted living, memory care, and skilled nursing options is overwhelming. We know the landscape, ask the right questions, and help your family decide with confidence.
You're approaching end of life and want compassionate, coordinated guidance.
Melissa's background as a hospice chaplain brings a unique depth to end-of-life transitions. We walk alongside families through one of life's most sacred passages.
HOW IT WORKS
Simple to start. Powerful in practice.
We make it easy to begin. If this sounds like a service you’re looking for, reach out for a quick chat.
Initial Consultation
Tell us what's happening. We listen and see if we're the right fit, at no cost to you.
Care Assessment
We meet with you and your loved one to understand their unique situation, needs, and goals.
Personalized Plan
A clear, actionable care plan built around your loved one's values and vision for well-being.
COMMON QUESTIONS
Honest answers to real questions.
What is care management?
Care management is a personalized service that helps individuals and families navigate healthcare decisions, coordinate services, and advocate for the best possible quality of life. We partner with clients, families, physicians, and community providers to create a plan that supports each person's unique needs and goals.
When should I hire a care manager?
Many families contact us after a hospital stay, a new diagnosis, memory changes, or when caring for a loved one becomes overwhelming. Working with a care manager before a crisis can provide guidance, reduce stress, and help families make informed decisions with confidence.
What does care management cost?
Every client has unique needs, so our services are tailored accordingly. During an initial consultation, we'll discuss your goals, answer your questions, and recommend the level of support that's right for you before any services begin.
What locations do you serve?
Fret Well Care Management proudly serves individuals and families throughout Durham, Orange, and Wake Counties in North Carolina. Depending on your needs, some consultations and family meetings may also be available virtually. If you're unsure whether you're within our service area, we'd be happy to discuss your situation.
What's the difference between a care manager and a home health aide?
A care manager coordinates care, advocates for clients, and helps families navigate healthcare decisions. We work closely with physicians, specialists, therapists, hospitals, and community resources to create a personalized care plan.
A home health aide provides hands-on personal care such as bathing, dressing, meal preparation, or mobility assistance. While we don't provide direct personal care, we help families find trusted providers, coordinate services, and ensure everyone involved is working toward the same goals. Care managers often work alongside home health agencies to support the whole care team.
Do you help families find senior living or memory care?
Yes. We help families evaluate care options, including independent living, assisted living, memory care, skilled nursing, and other supportive services. Our recommendations are based on each person's unique medical needs, preferences, and long-term goals—not on commissions or referral incentives.
Do you provide medical care?
No. Fret Well Care Management does not replace your physician or healthcare provider. We provide care coordination, advocacy, education, resource navigation, and ongoing support to help individuals and families make informed healthcare decisions.
Does insurance cover care management?
Private care management services are not typically covered by insurance. We're happy to help you understand your options and find a solution that fits your budget.
Start with a conversation.
Book an initial consult and tell us what's happening. We'll help you figure out the right next step.