ABOUT FRET WELL CARE MANAGEMENT
Care management that feels human.
A team built from real experience — in classrooms, hospital rooms, and hospice beds — who show up for families the way a knowledgeable loved one would.
MEET MELISSA
Melissa Fretwell
CERTIFIED GERIATRIC CARE MANAGER · CHAPLAIN · ADVOCATE
Melissa Fretwell brings something rare to care management: credentials that span education, spiritual care, and healthcare — and the lived wisdom that only comes from decades of working alongside people in their most vulnerable moments.
She spent 18 years as a special education teacher, where she learned to navigate complex systems, advocate fiercely for individuals who needed a stronger voice, and communicate across professional and family boundaries with patience. Then a decade as a hospital and hospice chaplain deepened her capacity to sit with people during life's hardest chapters.
Those years gave her an unusually well-rounded foundation for care management — equal parts practical and deeply human.
CGCM
Certified Geriatric Care Manager — professional care management credential
MDiv-BCC
Board Certified Chaplain — a decade of hospital and hospice work
EdS · MEd
18 years as a Special Education Teacher — systems navigation and advocacy
"When I'm with a family, I know immediately what kind of support they need. My goal is for them to feel that same clarity and warmth the moment they connect with us."
— Melissa Fretwell
MEET WENDY
Wendy Kiemle
MSN, RN, CHPN
Wendy Kiemle is a Registered Nurse, Certified Hospice and Palliative Nurse (CHPN), and legal nurse consultant with more than 20 years of experience in hospice care, Medicare compliance, and end-of-life healthcare. She specializes in helping attorneys navigate complex medical records and healthcare regulations in medical malpractice, personal injury, and hospice-related litigation.
Throughout her career, Wendy has served in clinical leadership, compliance, quality assurance, and Medicare survey roles, giving her a comprehensive understanding of both the delivery of patient care and the regulatory standards healthcare providers are expected to meet. Her experience allows her to identify documentation gaps, evaluate standards of care, and uncover the critical details that can influence the outcome of a case.
Known for translating complex medical information into clear, compelling insights, Wendy partners with attorneys to build stronger cases by providing thorough medical record reviews, litigation support, expert witness services, and objective clinical analysis. Whether evaluating allegations of negligence or demonstrating that appropriate care was delivered, she brings clarity, credibility, and decades of real-world healthcare expertise to every engagement.
Wendy is passionate about bridging the gap between medicine and law, helping legal teams understand the clinical story behind the records so they can advocate with confidence.
CHPN
Certified Hospice & Palliative Nurse — specialized end-of-life care certification
RN Hospice Nursing
Professional hospice nursing credential for nearly three decades
MS
Nursing Informatics — clinical and regulatory experience
"As a professional nurse, you’re caring for others during their most vulnerable times. You’re advocating for them. You’re doing the best job you can for the patients in your care."
— Wendy Kiemle
P
PEACE
J
Joy
M
MERCY
S
SAFETY
OUR PHILOSOPHY
Rooted in PaJaMaS.
Everything we do is guided by a core framework: PaJaMaS — Peace, Joy, Mercy, and Safety. These aren't abstract ideals. They're the four things we believe every person deserves to experience in their care, no matter how complex their situation.
This framework shapes how we listen, how we plan, and how we show up for every family we serve.
Reach out to see if we’re a fit.
Book a call and tell us what's happening. We'll help you figure out the right next step.